Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@farhania.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@farhania.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@farhania.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@farhania.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@farhania.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns & Refunds Policy

We accept returns within 30 days of the date you receive your order.

This 30-day window starts when the item arrives at your address (based on carrier tracking), ensuring you have sufficient time to inspect and try the product even if delivery takes the full estimated time.

Eligibility

Items must be unused, in original packaging, and in the same condition as received.
Personalized, custom-made, perishable, or intimate items are non-returnable (clearly marked on product pages).
Sale/final clearance items are eligible only for exchange or store credit unless defective.

How to Initiate a Return

Contact contact@farhania.com.com with your order number.
Provide photos of the item and packaging if requested.
We will issue a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship the return using a trackable method (we recommend the same carrier used for delivery). Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.

Processing Timelines

Once we receive your returned item, we inspect it within 3–5 business days.
If approved, we will process your refund or exchange.
Refunds are issued to the original payment method within 5–10 business days after approval (depending on your bank/credit card provider).
Exchanges are shipped within 1–3 business days after approval.

Refunds

Full refund (including original shipping) if the return is due to our error (wrong item, defective, damaged on arrival).
Otherwise, we refund the item price only. Original shipping fees are non-refundable.
Partial refunds may apply for used or damaged (by customer) items.

Exchanges

Exchanges are available for different sizes, colors, or styles (subject to stock availability). You may choose a refund instead.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We will arrange a free replacement or full refund, including return shipping.